Very professional and good service, dealing with my daughter’s dog quickly, relieving his painful paw straight away. Good follow up treatment too and friendly and helpful reception staff. Altogether a veterinary practice I am happy to recommend.
Positive Pets: Let’s get confident in the clinic
We know that for many pets, a trip to the vets can be a stressful experience.
That’s why we do everything we can to lessen this where possible, as part of our Positive Pets pledge.
We treat each pet as an individual providing them with the space, care and personal attention they need to feel safe, secure and respected.
By earning their trust and establishing an environment where they do not feel threatened, we can prevent a trip to see us from being a negative experience, and also observe their natural behaviour, which can aid us in diagnosing any problems or concerns.
If you have an anxious pet, use our form below when booking an appointment to help us to provide a Positive Pets experience
How to tell if your pet is stressed?
If your pet is stressed you may notice changes to their:
- Physiology: panting, sweating, drooling
- Vocalisation: growling, whining, hissing
- Toileting
Body language of a fearful dog may include:
- Flattened or backwards-facing ears
- Avoiding eye contact
- Body is low and tense
- Tail is tucked between hind legs
- Yawning or lip smacking
Body language of a fearful cat may include:
- Ears pointing out to the side
- Body crouched
- Back arched
- Tail tucked around body
Our pledges to you and your pet
- We want your pet to be happy when they walk through the door and will make every effort to reduce any fear, anxiety and stress
- We have separate cat and dog waiting areas OR you will be given the option of waiting in your car
- We use pet-friendly pheromone diffusers in our consult rooms and hospitals
- We will be giving delicious treats to distract your pet from procedures and to reward their bravery – so bring your pet in hungry!
- We use non-slip surfaces, pheromone-infused towels and bedding in blue as pets find this a less startling colour
- We can prescribe anti-anxiety or other calming medications to help make the car ride more enjoyable and less frightening
- We will note your pet’s emotional response to visits with us and what treats they prefer – helping us to make future visits even better
Let us help you with your next visit
To allow us to best prepare for you and your pet’s next visit to our practice, and to make the experience as stress-free as possible, please help us by filling in the following form.
What people say about us
The head nurse was so kind to my cat today . She took time to talk to me and give me advice about her routine care . Much appreciated . Thank you
My dog had surgery here recently he has healed amazingly well and is back to himself again, running around like crazy. Staff are friendly and vets are amazing taking time with your pets. I have been with this vets for many years with all sorts of animals highly recommend.
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